Adding Company Data to LLMs with Retrieval Augmented Generation (RAG)

Customization Options for LLMs

Before we look into Retrieval Augmented Generation a short overview of customisation options of LLMs.

  • Prompt Engineering: Customizes input for better responses.
  • RAG: Integrates external data for immediate context.
  • Fine-Tuning: Alters the model for specific tasks or languages.
  • Pretraining: Involves training from scratch with custom data, very costly and time-intensive.

What is retrieval-augmented generation?

Retrieval Augmented Generation (RAG) Framework

Instead of relying solely on its pre-trained knowledge, the model uses this fresh data to generate responses that are more accurate, up-to-date, and tailored to the context, effectively turning static AI into a dynamic information wizard.

Challenges Solved by Retrieval Augmented Generation (RAG)

Problem 1: LLMs Lack Access to Your / New Data

  • LLMs are trained on vast public datasets but can’t access new or private data post-training, leading to outdated or incorrect responses.

Problem 2: Need for Custom Data in AI Applications

  • Effective AI applications, like customer support bots or internal Q&A systems, require domain-specific knowledge, which static LLMs lack without additional training.

RAG integrates specific data into the LLM’s prompts, allowing the model to use real-time or custom data for more accurate responses without retraining.

Use Cases for RAG:

  • Question and Answer Chatbots: Enhances chatbot accuracy by using company documents.
  • Search Augmentation: Improves search results with LLM-generated answers.
  • Knowledge Engine: Enables quick answers from internal data like HR documents.

Benefits of RAG:

  • Up-to-Date Responses: Provides current information by integrating external data sources.
  • Reduces Hallucinations: Minimizes incorrect or fabricated answers with verified external context.
  • Domain-Specific Answers: Tailors responses to fit organizational data needs.
  • Cost-Effective: Does not require model retraining, saving time and resources.

RAG vs. Fine-Tuning

When to Use RAG vs. Fine-Tuning the Model

Start with RAG if you want a quick, effective solution that leverages real-time data without altering the model’s core behavior. Opt for fine-tuning when you need to modify the model’s behavior or teach it a new domain specific “language.” Remember, these methods can complement each other. Consider fine-tuning for deeper understanding and output precision, while using RAG for up-to-date, contextually relevant responses.

  • Use RAG when you need quick, relevant responses without model changes.
  • Fine-Tune when you want to alter the model’s behavior or language understanding. Both can be used together for optimal results.